Returns Policy

If you wish to return your purchase to us, please let us know within 14 working days of receiving your goods and we will refund you the FULL amount less the delivery cost.  

This does not apply to made to measure products. All tracks and poles available on this website are made to measure and cannot be returned as they are manufactured to your exact requirements and cannot be resold. For all made to measure items please ensure that all measurements provided by you are accurate before ordering as we cannot accept alterations, cancellations or liability for incorrect measurements.  

All goods (stock items) must be returned to us within 28 working days of the receiving your goods and be unused and in their original packaging.

Once the returned item(s) have been received they will be checked and a refund issued.

Missing Items

Please check order thoroughly once your have received your order.  All missing items must be notified to us within 28 working days of the receiving your goods.

Damaged or Faulty Goods

Should you discover that your item(s) are faulty or damaged please provide photographic evidence where possible and let us know within a reasonable time period (approximately 3-4 weeks) of receiving the goods. We will arrange for replacement item(s) to be sent to you and collection of the faulty/damaged item.  The cost of delivering the replacement items will be paid for by Ritetrack. 

If goods are damaged during transit please refuse delivery.  Your signature on receipt of delivery indicates that your order is complete and the goods have been received in good condition. Please be aware that unfortunately we cannot be held responsible for items damaged in transit once you have signed that the goods have been received in good condition.

Returns Procedure  

1. Please contact us by email within 14 working days of receiving your goods (stock items) to advise that you would like to return your item(s).  Please quote your order number on all correspondence.  You are responsible for the return postage costs.  We are sorry this is not freepost as offering this would mean higher product prices and we prefer to keep our online prices as low as possible.
    
2. Repackage and return your goods (stock items) in an unused condition using original packaging within 14 working days of notifying us that you would like to return your items. Include a copy of the original order, if this is not possible clearly mark the package with the original order number.
    
3. Post or courier your package to 
       
       Ritetrack (Cardiff) Ltd
       Unit A3 Melyn Mair Business Centre
       Lamby Industrial Centre
       Wentloog Ave    
       Cardiff
       CF3 2EX

Contact us

Should you have any queries or questions about returning your goods please feel free to contact us by email or call 029 2036 1933.